FAQ's
You've got questions? We've got answers.
1.
What should I expect when I visit Knickers ‘n Lace?
We offer friendly personalized service that is tailored to your unique needs, and you should expect to walk out feeling fantastic! We're a small, welcoming boutique that offers a one-on-one personal shopping experience. In your fitting room, you'll have a quick consult with your fitter about what you’re looking for. She’ll size you - no measuring tapes here, we're that good! - then bring you a selection of garments to try on. All you need to do is tell us what you’re looking for and we’ll do the rest! To respect the delicate nature of our garments, we ask that you come with clean skin that is free from excessive perfume or lotions.
While sleepwear and lingerie is on display in the store, many of our bras and garments are located in drawers or cupboards, so if you have questions please ask one of our staff. Fittings are complimentary. You can also choose to create a confidential client file, where we keep a record of your purchases and preferences for future reference.
2.
Do I need an appointment to come in for a fitting?
We recommend booking an appointment. We'll have a fitting room reserved for you, and a fitter ready to give you the one-on-one attention you deserve.
Walk-in clients are welcome, but if we're fully booked, we may need to ask you to return at a later time.
Call or DM to book
3.
How many bras should I have?
Our recommendation can differ for each person, depending on lifestyle and wardrobe considerations. On average we recommend no less than four bras. Two of the bras should be the style that you wear most often. You should always have one black bra and a bra for special occasions. That could be a strapless, a good push up bra, or perhaps just a set that makes you feel extra beautiful. If you’re active, a good sports bra is very important as well.
Once you’ve started building a collection of quality lingerie, you may find it hard to stop at just the basics! Lingerie plays an integral role in how you look and feel – on the outside and the inside. Well fitted undergarments can dramatically change how an outfit looks, and can also give you a real boost of confidence – truly making you feel beautiful from the inside out.
4.
How should I care for my bras?
Wear: You should ‘rest’ a bra between wearings – don’t wear the same bra two days in a row. This allows the elastic to rebound and helps prevent premature stretching out of the band. This simple tip can really help preserve and extend the life of your bras.
Washing: Bras should be washed after every couple of wears. Washing often makes your bras last longer and fit better. Hand washing is best, but if you must machine wash, use cool water on the delicate cycle with a bra bather. Lay flat to dry. A bra should never go in the dryer! That's the quickest way to deteriorate the elastic and delicate fabrics.
Storing: Moulded cup bras: lay flat in a drawer. If you have multiple moulded cup bras, you can stack them so that the cups are nested – this will save space in your bra drawer, and support the cups to prevent crushing. Non-moulded bras can be folded in half or laid flat in a drawer. Never twist the gore (the centre part between the cups) to fit one cup inside the other – this can ruin your bra.
We offer care pamphlets with detailed instructions on how to care for your bras – ask for one next time you visit or click here for the online version
5.
How do I know if my bra fits and when it’s time to get a new one?
Different styles of bras fit differently, but in any style, these are the key points to look for in a good fit:
The Band: your bra band should sit horizontally (parallel to the floor) and should be snug (but not painfully tight). The band is where the majority of a bra’s support comes from, so it needs to fit properly. On a new bra, the band should do up on the outermost set of hooks – the band will stretch out over time, allowing you to move to the inner hooks to adjust the fit.
The Gore: The gore is the bit of fabric between the cups. It should lie flat on your chest.
The Cups: The underwire should sit flat on your chest, both below and on the sides of your breasts, and your breasts should be fully contained within the cups. Bend forward and use your hands to ‘scoop’ your breasts from the side to bring them fully into the cups. The top of the cups should sit nicely against your skin without gaping or cutting into your breasts.
The Straps: Your bra straps should sit comfortably on your shoulders. They should not dig in painfully or slide off your shoulders.
If you notice that your bra band is riding up your back, your straps are painful or slipping, or your cups runneth over, then it’s time to come in for a complimentary fitting! Our bodies are continually changing as we enter and leave the various stages of our lives. Weight loss and gain, birth control, pregnancy, breast feeding, menopause, stress and medications can all contribute to changes in breast size. We recommend you have a professional bra fitting once a year.
6.
What is your return policy?
We accept returns for store credit, on unworn merchandise with receipt and tags, within 14 days of purchase. Due to the intimate nature of bras, panties, hosiery, sexywear and personal pleasure objects, these items are final sale. Sale items are final sale. We offer gift receipts for gift purchases.
7.
I’m looking for a gift but I’m not sure where to start – can you help?
Of course! Whether you’re shopping for your significant other, friend, or family member, we have something for everyone. From stylish and comfortable sleepwear, robes and loungewear, to bra sets and sexy lingerie, we’ll help you choose a great gift. We also offer complimentary gift wrapping.
It helps if you know sizes – if you can, take a peek at what they currently wear. Personal style is important too – you’ll want to choose a gift that reflects their tastes to ensure they feel beautiful and confident in what you choose for them. If your giftee is already a Knickers ‘n Lace customer, our confidential registry allows us to check their size for you.
If it’s all a bit overwhelming, may we suggest a gift card? Our gift cards are elegantly presented in a gift box and can be purchased in any denomination.
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